In 2011, after we moved into this sunny house with its many windows covered by beautiful Hunter Douglas blinds, my son pulled on the window blind cord in his bedroom and when it didn’t open or close or whatever, he pulled harder until the plastic end cap broke.
I emailed the Hunter Douglas company and asked for replacement parts. They promptly sent me brackets. But I didn’t need brackets. I needed an end cap.
I drove thirty minutes to the Hunter Douglas store. I brought the broken part and the lady there rifled through a box of parts, comparing parts to what I’d brought in and came up with an end cap. She couldn’t get the broken part out of the cord mechanism thing but sent me on my way. When I got home, I put that thing into the freezer and after some time, managed to wiggle it out.
But the part was wrong. I needed a left end cap but I had come away with a right end cap.
I drove back to the store, showed them the part, told them I needed left and had right–and in some kind of strange sleight of hand trick, the ladies at the store got sidetracked about whether I’d paid for the part before and they noticed the part I brought in had a small crack and somehow, I thought I got a new part but when I got home I discovered they’d given me the exact same wrong part.
I drove to the store again. Explained I still had a right and I needed a left end cap. She produced the left end cap.
I went home, so excited and tried to put the end cap on the head rail and found that it was the wrong shape. Very slightly wrong, but wrong nonetheless and impossible to use.
I emailed the company again. I begged for help.
Yesterday, the correct end cap arrived.
I reassembled the blind, pushing the end cap into place, hammering it gently.
Then, I hung up the blinds. I. Hung. Up. The. Blinds.
I am woman, hear me roar.
From broken to fixed in seventeen months. (Why rush into these things?)
Next up? I am determined to replace the pump in my outdoor fountain. So far, I’ve purchased two wrong pumps. According to my calculations, I’m right on track. One more wrong pump and another fourteen months, and I should have it fixed right up.